All orders are processed within 1–3 business days after payment has been confirmed. You will
receive a notification once your order has been shipped.

We offer international shipping through reliable and trusted carriers.
Shipping rates and delivery times depend on your location and the shipping service selected
during checkout. Estimated delivery times will be displayed at checkout whenever possible.

Please note that customs duties, taxes, and import fees may apply depending on your country’s
regulations. These charges are the responsibility of the buyer.
We are not responsible for any delays, holds, or confiscations that may occur during customs
inspection.

Once your order has been shipped, a tracking number will be sent to your registered email
address.
If your package does not arrive within the expected delivery window, please contact us at
info@rare-incense.com, and we will assist you in locating your shipment.

Please ensure that your shipping address and contact details are entered correctly at checkout.
We cannot be held responsible for delays, lost shipments, or delivery failures resulting from
incorrect or incomplete addresses provided by the customer.
We all periodically experience delays with the Postal Service and cannot guarantee delivery
within the usual time frame. Unless notified otherwise, your order will leave our facility in a
timely manner – usually the next business day, but we cannot guarantee a specific delivery
dates